Shipping policy

This Shipping & Delivery Policy explains how Bharat Gram Udyog processes and delivers orders placed through bharatgramudyogsangh.org.

1. Order Processing:
 Orders are generally processed within 1–2 business days after successful order placement.
 Order processing may take longer during:
 - Public holidays
 - High-demand periods
 - Promotional campaigns
 - Operational disruptions
 - Product availability issues
 Once an order is dispatched, tracking details may be shared with the customer by SMS, email, WhatsApp or another available communication channel.

2. Estimated Delivery Timelines:
 Our standard estimated delivery timelines are:
 - Metro Cities: 3–5 days
 - Other Cities and Villages: 5–7 days
 These are estimated timelines and not guaranteed delivery dates.
 Actual delivery time may depend on the delivery location and courier serviceability.

3. Shipping Charges:
 Our standard shipping charges are:
 - Order value above ₹600: Free Shipping
 - Order value below ₹600: ₹80 Shipping Charge
 Any applicable shipping charge will be displayed before order confirmation.
 Promotional campaigns may provide different shipping offers from time to time.

4. Cash on Delivery:
 Cash on Delivery (COD) may be available for eligible orders and locations.
 COD availability will be displayed during checkout.
 Bharat Gram Udyog may restrict COD based on:
 - Serviceability
 - Order value
 - Product
 - Customer order history
 - Repeated delivery refusal
 - Fraud or risk controls

5. Order Tracking:
 Once an order is dispatched, customers may receive:
 - Courier name
 - Tracking/AWB number
 - Tracking link
 - Delivery updates
 Tracking information may take some time to become active after dispatch.

6. Delivery Attempts:
 Our courier partner may make multiple delivery attempts depending on its operational policy.
 Customers should ensure that:
 - The delivery address is correct
 - The registered mobile number is active
 - Someone is available to receive the parcel
 If a delivery cannot be completed after applicable attempts, the parcel may be returned to us.

7. Incorrect Address or Contact Information:
 Customers are responsible for entering accurate:
 - Name
 - Address
 - PIN code
 - Mobile number
 - Other delivery information
 Bharat Gram Udyog shall not be responsible for delays or failed delivery caused by incorrect or incomplete customer-provided information.
 If the customer contacts us before dispatch, we may attempt to update the delivery information where operationally possible.

8. Delivery Delays:
 Delivery may be delayed due to circumstances including:
 - Courier network delays
 - Weather conditions
 - Natural disasters
 - Strikes
 - Public holidays
 - Government restrictions
 - Remote-area service limitations
 - Unexpected operational issues
 We will make reasonable efforts to assist the customer where a shipment is delayed.

9. Damaged or Tampered Package:
 Customers should check the outer package at the time of delivery wherever possible.
 If a package appears severely:
 - Damaged
 - Opened
 - Torn
 - Tampered with
 the customer should document the condition through photographs or video where possible.
 If the product inside is damaged, defective, incorrect or missing, the customer should raise a complaint according to our Cancellation, Return, Refund & Replacement Policy.

10. Missing or Lost Shipment:
 If tracking shows unusual delay or a parcel appears lost in transit, customers may contact our support team.
 We will coordinate with the courier partner and take appropriate action after verification.

11. Order Marked Delivered but Not Received:
 If tracking shows "Delivered" but the customer has not received the package, the customer should contact us promptly.
 We may request information and initiate verification with the courier partner.
 Resolution will depend on the outcome of the delivery investigation.

12. Delivery to Remote Locations:
 Delivery to certain remote or difficult-to-service locations may take longer than standard timelines.
 Some locations may not support:
 - COD
 - Regular delivery timelines
 - Certain courier partners

13. Contact Us:
 For shipping or delivery assistance:
 Phone: +91 9205963262
 Email: support@bharatgramudyogsangh.org
 Support Hours: Monday to Saturday, 9:00 AM to 6:00 PM