Privacy Policy
This Privacy Policy explains how Bharat Gram Udyog collects, uses, stores and shares personal information when users visit or make purchases through bharatgramudyogsangh.org.
1. Information We May Collect
Depending on how a user interacts with our website, we may collect information including:
Personal and Contact Information
- Name
- Mobile number
- Email address
- Billing address
- Shipping address
- PIN code
Order Information
- Products purchased
- Order value
- Order history
- Delivery status
- Returns/replacement history
- Customer support interactions
Payment-Related Information
We may receive transaction-related information such as:
- Payment status
- Transaction reference
- Payment method type
Complete card or confidential banking credentials are ordinarily handled by authorised payment service providers rather than stored directly by Bharat Gram Udyog.
Device and Technical Information
We may collect information such as:
- IP address
- Browser type
- Device type
- Operating system
- Website pages viewed
- Date and time of visit
- Website activity
Communication Information
We may retain communications made through:
- Contact forms
- Grievance forms
- Phone support records
- WhatsApp or other customer communication platforms, where used
2. How We Collect Information
Information may be collected:
- Directly from customers
- During account creation
- During checkout
- Through website forms
- Through cookies and similar technologies
- Through customer support interactions
- Through authorised service providers
3. How We Use Information
We may use personal information to:
Process Orders
Including:
- Order confirmation
- Payment verification
- Packing
- Shipping
- Delivery
- Returns
- Replacement
- Refund processing
Customer Support
To respond to:
- Questions
- Complaints
- Grievances
- Product-related requests
- Order issues
Improve Our Services
We may use appropriate data to:
- Understand website usage
- Improve website performance
- Improve customer experience
- Improve products and services
- Detect operational issues
Marketing and Communication
Where permitted and where required consent has been obtained, we may use customer contact information to send:
- Product updates
- Promotional offers
- Marketing communications
- Newsletters
- Relevant recommendations
Customers may opt out of promotional communications using the available unsubscribe or preference mechanism.
Transactional communications relating to orders or customer-service matters may continue where necessary.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies for:
- Essential website functions
- Shopping cart functionality
- Login/session management
- Analytics
- Website improvement
- Advertising and marketing
- Conversion measurement
For additional information, please refer to our Cookie Policy.
5. Sharing of Information
We may share relevant personal information with trusted service providers where required to operate our business, including:
- Courier and logistics companies
- Payment gateways
- Technology providers
- Website hosting providers
- Customer communication providers
- Analytics providers
- Advertising and marketing service providers
- Professional advisers
- Government/regulatory authorities where legally required
Service providers should receive only information reasonably necessary for the relevant service.
6. Legal and Regulatory Disclosures
We may disclose information where reasonably required:
- By applicable law
- By a court or regulatory authority
- To investigate fraud or unlawful activity
- To protect legal rights
- To protect users, customers or our business
7. Data Security
We take reasonable organisational and technical measures to protect personal information against:
- Unauthorised access
- Misuse
- Loss
- Alteration
- Disclosure
- Destruction
However, no internet-based system can be guaranteed to be completely secure.
Customers are responsible for protecting their own passwords, OTPs and account credentials.
8. Data Retention
Personal information may be retained for as long as reasonably required for purposes including:
- Order fulfilment
- Customer service
- Accounting
- Tax compliance
- Legal compliance
- Fraud prevention
- Dispute resolution
- Legitimate business records
Information may be deleted or anonymised when it is no longer reasonably required, subject to applicable legal retention requirements.
9. Customer Choices and Rights
Subject to applicable law, customers may contact us regarding:
- Access to personal information
- Correction of inaccurate information
- Updating account information
- Withdrawal of marketing consent
- Certain deletion requests
- Privacy-related grievances
Some information may need to be retained where legally or operationally required.
10. Marketing Opt-Out
Customers may opt out of promotional emails or other marketing communications using the unsubscribe or preference mechanism provided.
Opting out of marketing does not necessarily stop essential communications relating to:
- Existing orders
- Payments
- Delivery
- Returns
- Account security
- Customer support
11. Children's Privacy
The website is intended for users who are legally capable of entering into transactions.
Minors should use the website under appropriate parent or guardian supervision.
We do not knowingly seek to collect unnecessary personal information from children.
12. Third-Party Links
Our website may contain links or integrations operated by third parties.
Bharat Gram Udyog is not responsible for the independent privacy practices of third-party websites or platforms.
Users should review the applicable privacy policies of those services.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will be published on bharatgramudyogsangh.org.
Customers are encouraged to review the policy periodically.
14. Privacy and Grievance Contact
For privacy-related questions or requests:
Bharat Gram Udyog
34, VPO Thaska Mahara, Gohana, Sonipat, Haryana – 131301, India
Phone: +91 9205963262
Email: support@bharatgramudyogsangh.org
Support Hours: Monday to Saturday, 9:00 AM to 6:00 PM
Customers may also submit a grievance through the online grievance form available on our website.