Terms and Conditions

Terms & Conditions

Welcome to Bharat Gram Udyog. These Terms & Conditions govern your access to and use of bharatgramudyogsangh.org and purchases made through the website. By accessing, browsing or placing an order on our website, you agree to these Terms & Conditions along with our other applicable policies.

1. About Bharat Gram Udyog

The website bharatgramudyogsangh.org operates under the Bharat Gram Udyog brand and is owned and operated by Mr. Ram Kumar, Proprietor of Bharat Gram Udyog.

Address: 34, VPO Thaska Mahara, Gohana, Sonipat, Haryana – 131301, India
Customer Support: +91 9205963262
Email: support@bharatgramudyogsangh.org
Website: bharatgramudyogsangh.org

2. Acceptance of Terms

By using this website, you agree to comply with:

  • These Terms & Conditions
  • Privacy Policy
  • Shipping & Delivery Policy
  • Cancellation, Return, Refund & Replacement Policy
  • Payment Policy
  • Cookie Policy
  • Health & Medical Disclaimer
  • Grievance Redressal Policy

If you do not agree with these terms, you should not use the website or place an order.

3. Eligibility

To place an order, you must be legally capable of entering into a contract under applicable Indian law. If you are under 18 years of age, you should use the website only under the supervision of a parent or legal guardian.

4. Customer Account

Customers may be able to:

  • Create an account and log in, or
  • Place an order as a guest, where guest checkout is available.

Customers are responsible for:

  • Providing accurate information
  • Keeping account credentials confidential
  • Maintaining updated contact and delivery details
  • Any activity carried out through their account

Bharat Gram Udyog will not be responsible for loss caused by unauthorised use resulting from the customer's failure to safeguard account credentials.

5. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, ingredients, quantities and other information displayed on the website are accurate.

Because some of our products contain natural or herbal ingredients, there may be minor variations in:

  • Colour
  • Taste
  • Texture
  • Aroma
  • Appearance

Such normal variations may occur between batches due to natural raw materials and do not necessarily indicate a defect in the product. Customers should always check the actual product label and packaging before use.

6. Product Availability

All products are subject to availability. A product appearing on the website does not guarantee that it will remain available until the order is processed.

If a product becomes unavailable after an order is placed, we may:

  • Contact the customer,
  • Offer an appropriate alternative where acceptable, or
  • Cancel the affected item/order and process any applicable refund.

7. Pricing

Product prices displayed on the website are inclusive of all applicable taxes.

The final amount payable by the customer, including any applicable:

  • Product price
  • Shipping charges
  • Discounts
  • COD charges
  • Taxes
  • Other applicable charges

will be shown before the order is confirmed.

The price confirmed at the time of successful order placement will ordinarily apply to that order. Bharat Gram Udyog may change prices, discounts or promotional offers at any time for future orders.

8. Discounts and Promotional Offers

Discounts, coupon codes, promotional offers or free products may:

  • Have validity periods
  • Apply only to selected products
  • Require a minimum order value
  • Be restricted to particular customers or locations
  • Be subject to additional terms

Unless specifically stated otherwise, promotional offers cannot be exchanged for cash. Bharat Gram Udyog may withdraw or modify an offer where legally permitted.

9. Orders

An order submitted through the website is subject to confirmation and acceptance.

We may decline or cancel an order in situations such as:

  • Product unavailability
  • Incorrect pricing or technical error
  • Payment failure
  • Invalid customer information
  • Suspected fraudulent activity
  • Delivery location not serviceable
  • Repeated delivery refusal or failed delivery
  • Operational or regulatory restrictions

Where payment has already been received for a cancelled order, an applicable refund will be processed according to our policies.

10. Payments

Customers may use payment methods displayed at checkout. Depending on availability, these may include:

  • UPI
  • Debit Card
  • Credit Card
  • Net Banking
  • Wallets
  • Cash on Delivery
  • Other available payment methods

Online payments may be processed through third-party payment gateways. For more information, please refer to our Payment Policy.

11. Shipping and Delivery

Orders are delivered through third-party courier and logistics partners.

Estimated delivery timelines displayed on the website are estimates and may vary depending on:

  • Customer location
  • Courier network
  • Product availability
  • Weather
  • Public holidays
  • Natural events
  • Strikes
  • Government restrictions
  • Other circumstances beyond reasonable control

Please refer to our Shipping & Delivery Policy for complete details.

12. Order Cancellation

Orders may ordinarily be cancelled only before dispatch. Once an order has been dispatched, cancellation may not be available.

For complete conditions, please refer to our Cancellation, Return, Refund & Replacement Policy.

13. Returns, Replacements and Refunds

Returns, replacements and refunds are governed by our Cancellation, Return, Refund & Replacement Policy.

Customers should inspect the package and products promptly after receiving the order. Claims relating to damaged, defective, incorrect or missing products should be reported within the applicable time period specified in that policy.

14. Intellectual Property Rights

Unless otherwise stated, content available on bharatgramudyogsangh.org, including:

  • Bharat Gram Udyog name
  • Logos
  • Product names
  • Product photographs
  • Graphics
  • Website design
  • Text
  • Videos
  • Packaging designs
  • Slogans
  • Marketing content

is owned by or lawfully used by Bharat Gram Udyog and/or its respective rights holders.

No person may copy, reproduce, distribute, commercially use, modify or publish such content without appropriate permission.

15. Prohibited Use

Customers must not use the website:

  • For unlawful purposes
  • To submit false or fraudulent orders
  • To interfere with website security
  • To introduce viruses or malicious software
  • To attempt unauthorised access
  • To copy or exploit website content unlawfully
  • To impersonate another person
  • To misuse promotional offers

16. Health Information

Product information available on the website is not intended to replace professional medical advice, diagnosis or treatment.

Customers should read our Health & Medical Disclaimer and product-specific warnings before use.

17. Third-Party Services

The website may use or link to third-party services including:

  • Payment gateways
  • Courier providers
  • Analytics services
  • Advertising platforms
  • Communication platforms

Such third parties may operate under their own terms and privacy practices.

18. Limitation of Liability

To the extent permitted under applicable law, Bharat Gram Udyog shall not be responsible for indirect or consequential loss arising from improper use of the website or products.

Nothing in these Terms is intended to exclude or restrict any consumer right that cannot legally be excluded under applicable law.

19. Force Majeure

Bharat Gram Udyog shall not be responsible for failure or delay caused by circumstances beyond reasonable control, including:

  • Natural disasters
  • Flood
  • Fire
  • Epidemics
  • Government restrictions
  • Transport disruption
  • Courier disruption
  • Strikes
  • Internet or technology outages
  • Other similar events

20. Changes to Terms

We may update these Terms & Conditions from time to time. The revised version will become effective when published on the website unless otherwise stated.

Customers are encouraged to review these terms periodically.

21. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by the laws of India.

Subject to applicable consumer protection laws and other mandatory legal provisions, disputes relating to the website or transactions shall be subject to the jurisdiction of the competent courts in Haryana.

22. Contact Us

For questions regarding these Terms & Conditions:

Bharat Gram Udyog
34, VPO Thaska Mahara, Gohana, Sonipat, Haryana – 131301, India
Phone: +91 9205963262
Email: support@bharatgramudyogsangh.org
Support Hours: Monday to Saturday, 9:00 AM to 6:00 PM